Privacy Policy

Overview

This Privacy Policy explains how AVAVOR LLC (trading as "AVAVOR", "we", "us") collects, uses, stores, and protects your personal data when you visit our website, create an account, or place an order. We are the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) for customers in the European Economic Area.

Information We Collect

We collect information you provide directly to us, as well as data generated automatically when you use our services. This may include:

• Identity and contact details, name, email address, phone number, billing and shipping addresses.
• Account data, login credentials, order history, wishlist, and saved preferences.
• Business data, company name, VAT number, and tax details for B2B and Pro accounts.
• Transaction data, products purchased, amounts, and payment confirmation (we never store full card numbers).
• Technical data, IP address, browser type, device information, and pages visited.

How We Use Your Information

We process your personal data only where we have a lawful basis to do so. We use it to:

• Process and deliver your orders, and manage returns, refunds, and invoices.
• Create and administer your account, including Pro/B2B pricing and loyalty rewards.
• Provide customer support and respond to your enquiries.
• Send service messages and, where you have consented, marketing communications.
• Detect and prevent fraud, and keep our platform secure.
• Comply with our legal and accounting obligations.

Cookies and Tracking

We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Strictly necessary cookies are always active; analytics and marketing cookies are used only with your consent.

To improve the shopping experience, we may also record how the site is used during your visit (pages viewed, mouse movement, clicks, scrolling, and text typed into forms, excluding passwords and payment details). These recordings are processed by us on our own servers, are not shared with third parties, and are automatically deleted after 30 days.

You can manage your choices at any time using the "Cookie preferences" link in the footer.

Sharing Your Information

We do not sell your personal data. We share it only with trusted parties who help us run our business, and only as needed:

• Payment providers, to process your payments securely.
• Shipping and logistics partners, to deliver your orders.
• IT and hosting providers that operate our infrastructure.
• Authorities or advisors, where required by law.

Data Retention

We keep your personal data only for as long as necessary for the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order and invoice records are retained for the period required by tax law.

Your Rights

Under the GDPR you have the right to access, correct, or delete your personal data, to restrict or object to its processing, and to request data portability. You may also withdraw consent at any time and lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact our Customer Service team via the Contact Us page.

Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Payment pages are encrypted, and access to personal data is limited to authorised personnel.

Mobile Application (AVAVOR App)

This section covers the AVAVOR mobile app in addition to the policy above.

• Payments. Card payments in the app are entered into a secure field and processed directly by Stripe (stripe.com/privacy). We never receive or store your full card number. PayPal is used if you select it at checkout.
• Push notifications. If you enable notifications, we collect a device push token to send order updates and, with your consent, promotional messages. You can disable notifications at any time in your device settings.
• App analytics & diagnostics. We process app-interaction and crash/diagnostic data to operate, secure, and improve the app.
• Advertising identifier. Only if you allow app tracking, we use your device's advertising identifier to measure ad performance. If you decline, it is not collected. We do not sell your data.
• International transfers. Some providers (e.g. Stripe) may process data outside the EU under appropriate safeguards such as the EU Standard Contractual Clauses.
• Your data & deletion. To access, correct, or delete your account and data, use our account deletion page at https://www.avavor.com/account-deletion or email help@avavor.com. We respond within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date shown above.